Terms of Service

1. Acceptance of Terms

By accessing or using the website at www.carusobiz.com (the "Site") or any services provided by Caruso Business Solutions LLC ("we," "us," or "our"), including phone-based services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site or services.

2. Description of Services

Caruso Business Solutions provides custom software development, web application development, IT consulting, and related technology services for small businesses. We also provide automated phone-based scheduling and information services.

3. Use of the Site

You agree to use the Site and our services only for lawful purposes. You agree not to:

• Use the Site in any way that violates applicable local, state, or federal law
• Attempt to gain unauthorized access to any portion of the Site or its related systems
• Use automated systems (bots, scrapers) to access the Site without our express written permission
• Transmit any viruses, malware, or other harmful code
• Interfere with or disrupt the integrity or performance of the Site

4. Phone and Communication Services

Our phone system may use automated voice technology powered by artificial intelligence to assist with scheduling, answer general questions, and route calls. By calling our business phone numbers, you acknowledge and consent to interacting with automated systems. Calls may be recorded for quality assurance purposes; you will be notified at the start of any recorded call.

5. SMS/Text Message Terms

By providing your phone number and opting in to receive text messages, you consent to receive service-related text messages from Caruso Business Solutions, including appointment confirmations, reminders, and follow-ups. These messages are transactional and related to services you have requested.

• Message frequency varies based on your interactions with our services
• Message and data rates may apply depending on your mobile carrier
• You can opt out at any time by replying STOP to any text message
• Reply HELP for assistance or contact us at jonathan@carusobiz.com
• We do not charge for text messages, but your carrier rates apply
• Compatible with all major US carriers

Your consent to receive text messages is not a condition of purchasing any goods or services. We will not share your opt-in data or phone number with any third parties for marketing purposes.

6. Appointments and Scheduling

Appointments booked through our website or phone system are subject to availability. We reserve the right to reschedule or cancel appointments with reasonable notice. You may cancel or reschedule appointments by calling us or using our online booking system.

7. Intellectual Property

All content on the Site, including text, graphics, logos, and software, is the property of Caruso Business Solutions LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

8. Client Projects and Deliverables

Work performed for clients is governed by individual project agreements. Upon full payment, clients receive ownership of custom-developed code and assets as specified in their project agreement. Third-party libraries and tools remain subject to their respective licenses.

9. Limitation of Liability

To the fullest extent permitted by law, Caruso Business Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services. Our total liability for any claim shall not exceed the amount you paid us for services in the twelve months preceding the claim.

10. Disclaimer of Warranties

The Site and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify and hold harmless Caruso Business Solutions LLC from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Site or services, or your violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Baldwin County, Georgia.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site or services after changes constitutes acceptance of the updated terms.

14. Contact Us

If you have questions about these Terms of Service, contact us at: