Privacy Policy

1. Introduction

Caruso Business Solutions LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.carusobiz.com, use our services, or communicate with us by phone, email, or text message.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and any other information you voluntarily provide through our contact forms, phone calls, or email communications.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected through Google Analytics and similar tools.
• Communication Data: Records of phone calls, voicemails, text messages, and emails exchanged with us, including call recordings when disclosed at the beginning of a call.
• Appointment Data: Scheduling information including dates, times, and service details when you book a consultation.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and fulfill your requests
• Schedule and manage appointments
• Send you service-related communications, updates, and reminders
• Analyze website usage to improve user experience
• Comply with legal obligations

4. SMS/Text Messaging

If you opt in to receive text messages from us, we may send you appointment confirmations, reminders, and service-related notifications. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Text HELP for assistance. We do not sell, rent, or share your phone number or opt-in data with third parties for their marketing purposes.

5. Voice Calls and Recordings

Our phone system may use automated voice technology to assist with scheduling and general inquiries. Calls may be recorded for quality assurance and training purposes. You will be notified at the beginning of any recorded call and may request to opt out of recording.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing services (e.g., hosting providers, analytics services, communication platforms such as Twilio).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, or as required by law. You may request deletion of your data at any time by contacting us.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of text messages by replying STOP

To exercise any of these rights, please contact us using the information below.

10. Cookies and Tracking

Our website uses cookies and similar tracking technologies (including Google Analytics) to analyze traffic and improve your experience. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: